Refund Policy
Last updated: 4 November 2026
14-day money-back guarantee
If Visonia Interact is not right for you, you can ask for a full refund within 14 days of your first payment for a subscription. No reason is required.
Renewal payments can be refunded within 14 days of the renewal if you have not used the Service since it renewed.
How to ask for a refund
Reply to your receipt email from Paddle, or contact Paddle through paddle.net, or write to us at [email protected]. Paddle, our Merchant of Record, processes refunds to your original payment method, usually within 5–10 business days.
After a refund your subscription ends. Packages you exported may no longer be used in new or existing courses.
Cancelling without a refund
You can cancel at any time to stop future renewals. Your access continues until the end of the period you have paid for.
Questions: [email protected]